A little help at the connection step.

Android: allow the USB connection

Use a data-capable USB cable, unlock the phone, and follow MAST's steps to enable USB debugging. Accept the Allow USB debugging prompt only for a computer you trust. If the prompt does not appear, reconnect the cable and check the phone screen.

For Android popup removal, review the flagged apps before confirming changes. Finish the hardening steps, including turning USB debugging off when the work is done.

iPhone: trust the computer

Unlock the iPhone, connect it by USB, tap Trust on the phone and enter its passcode when asked. You need the owner's participation; MAST cannot bypass a lock screen. On Windows, check that the Apple mobile-device driver is installed.

Backup, message export and printing

Use Backup & export in the app to create a local iPhone backup before repair or export selected conversations from a backup. Choose Combined HTML, then Print / Save as PDF to print text messages from iPhone. Do not rely on an intake read as a backup.

Reading messages from an encrypted backup requires its password. MAST cannot bypass a forgotten password; encrypted restore is unavailable. Message content, exports and backup contents stay on your computer and never reach the MAST API.

SickW IMEI lookups are available from intake for carrier, blacklist and Find My status. The lookup sends the raw IMEI through the MAST API to SickW; MAST does not store or log the raw IMEI.

Known issues

Placeholder: the public, version-specific known-issues list will be published with the beta. No verified issue entries have been published here yet; this does not mean there are no issues.

Getting more help

Use the app's Support tab to review checks and send diagnostics when that option is available. Review diagnostic information before sending it. Public support contact details will be added before launch.